Shipping Policy

We want your order to reach you safely and efficiently. All orders are carefully prepared and shipped through DHL to provide reliable delivery and tracking.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Delivery Times

Delivery times depend on the destination and local delivery conditions. As a general estimate:

• United Kingdom: 3–7 business days
• United States & Canada: 4–8 business days
• Europe: 3–7 business days
• Australia & New Zealand: 5–10 business days
• Other international destinations: 5–12 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather, carrier disruptions, public holidays, or circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

Any promotional free-shipping offers will be subject to the terms stated at the time of purchase.

Tracking Your Order

After your order has been handed over to DHL, you can use the tracking number provided in your shipping confirmation to follow its progress.

Tracking updates may take some time to appear after the parcel has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Customs procedures and fees vary between countries, so we recommend checking your local regulations before placing an international order.

Delivery Address

Please make sure your shipping information is accurate and complete when placing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete address information.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has entered the shipping process.

Delayed or Missing Packages

If your package has not arrived within the expected delivery period, please first check the DHL tracking information for the latest update.

If the tracking information has not changed for an extended period or your package appears to be lost, please contact us so we can assist with the next steps.

We may need to work with DHL to investigate the shipment before a resolution can be provided.

Damaged Packages

If your parcel arrives visibly damaged, please take photographs of the package and the affected items before disposing of any packaging materials.

Contact us as soon as possible with your order details and photographs so we can review the situation and assist you.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery procedures, or applicable requirements.

By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.

Company name: BLUECHIP WEALTH PARTNERS LIMITED

Company number: 08944747

Address: 4 Carlton Drive, Ilford, IG6 1LU

Email: admin@genovevah.com